With social distancing still in full effect during the developing COVID-19 situation, bank branches are understandably witnessing a decrease in physical traffic, as their digital counterparts and/or third-party applications are seeing much more interest these days. However branches are still operational in many parts of the world and some financial matters need one’s physical presence at a bank. On that note, safety & precautionary measures are being taken by banks that operate during specific work hours, and scheduling apps are now rising to the occasion to support these measures by helping people book their appointments.

Although the global outbreak of COVID-19 has forced several precautionary measures like country lockdowns and self-isolation on most of the world’s population, there is one thing in the financial world that is certain: the industry is experiencing an unparalleled growth after Coronavirus struck. This growth had led to several plans for the future in terms of banking models and innovation, so looking at the current period begs the question: is the plan of the finance industry the same or has it adapted to the pandemic?

As the digital arm of banking takes control and navigates the world population through these troubled times, consumers have high expectations when it comes to their bank’s customer support and accessibility of their finances. Bank customers have all sorts of needs and some are more complicated than others, but either way they come to expect one thing; easy and instant solutions.