In times of COVID-19, there has never been a more critical time for embracing digital banking transformation across financial services.

Most financial institutions and FinTechs often provide digital financial literacy programs for building robust relationships and strengthening them over time with their customers and network, and this aspect of finance is increasingly important today with the abundance of new digital banking services and tailored solutions. Research shows that financially literate consumers are more likely to express interest in trying out multiple products provided by FIs, which means that once customers are accustomed to a bank’s software or a FinTech’s app for example, it’s highly likely that this will result in more engagement with other products and services - and therefore more profit - for the likes of FIs and FinTechs.

In a time when sustainability is considered a natural pillar for businesses to include in their commercial offerings, the finance sector is exerting many efforts to be in line with that notion today. Sustainable finance in its most basic form is a concept that encompasses any and all financial activities that contribute towards achieving social, environmental and economic sustainability for a better world. These activities fall under the broad range of environmental, social, and corporate governance (ESG).