Remote Lending and Alternative Data

  • Problem Statement:

    Social distancing prevents potential lending clients from delivering documents in person.

  • COVID-19 Barriers:

    Requires no touch/in-person collection and validation of data.

Remote KYC/Onboarding

  • Problem Statement:

    Customers would like to sign up for bank accounts or other financial products without having to appear in person – especially in rural areas.

  • COVID-19 Barriers:

    Requires no touch/in-person, must identify the client. Also provide and validate necessary information and documentation.

Digital Invoicing and Supply Chain Payments/Finance

  • Problem Statement:

    Difficult to send and track digital invoices and facilitate payments, creating financial history and data from MSMEs for lending.

  • COVID-19 Barriers:

    MSMEs need credit to survive massive drop in income.

Cashless Payments

  • Problem Statement:

    Payroll, remittances, and other disbursements or remote collections needs to become digitized.

  • COVID-19 Barriers:

    Paying employees in cash can be a vector for infection.

Queueing and Customer Service

  • Problem Statement:

    People need to be able to learn about products, resolve customer service issues, and understand loan and other product terms remotely, without queueing in the branch or while queueing in a safe manner.

  • COVID-19 Barriers:

    Social distancing makes in person customer service and customer education challenging; and digital channels require new ways of communicating or queueing to assure client needs are met.

Remote Marketing and Education

  • Problem Statement:

    Sales, marketing, and customer education channels are largely in-person

  • COVID-19 Barriers:

    In-person customer engagement does not work in a pandemic especially in rural areas.