In depth understanding of the various delivery channels, banking products and services
Demonstrate strong ability on analytics
Excellent command of both written and spoken English
Lead the business in defining a digitization strategy aligned to the overall group strategy
Monitor and evaluate latest trends in branch design and branch digitalization at worldwide level with the objective to make recommendations on branch transformation elements to be introduced in bank’s branches
Engage with leading vendors in branch digitization technologies to identify, assess and scope relevant branch transformation initiatives that can enhance customer experience and generate benefit for the bank
Continuously monitor the in-branch customer behavior and transactional data from human-based and self-service banking to understand the key migration opportunities from human and paper-based service to digital service.
Perform effective project management including the facilitation and coordination of different functional teams and vendors to ensure the development of products and services on digital channel platforms according to the defined plan and budget
Collaborate with various departments such as Marketing, IT, PMO, Operations and external parties to develop and rollout innovative services and functionalities for different customer segments.
Monitoring the existing services to ensure they are performing in accordance with the group’s strategy.
Revamping the queuing management system in all branches to provide the best experience
Managing the Digital Branches, Digital Corners and other projects to drive the transformation in branches
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